Yvonne is Managing Director, consultant, facilitator and trainer at Scrutiny & Empowerment Partners Limited, working to achieve great resident involvement, community empowerment, governance, customer governance, resident scrutiny and equalities.
Yvonne is a former Housing Association Managing Director, with 38 years’ experience of working in Housing and Communities the former Head of Housing and Economic Development at the Audit Commission.
Yvonne is focussed on housing, including support for resident engagement, health checks and strategy review, building strong and outcome focussed resident voices, building capacity in communities, building resident capacity on Boards and supporting residents in scrutiny, participation and engagement.
Yvonne runs a scrutiny and involvement network for engagement staff, which meets approx. 6 -8 weekly for a few hours on line to discuss and share latest thinking and best practice and she runs tenant involvement unconferences for residents. Most recently, the conference in January on the Social Housing White Paper was supported by the Ministry of Housing, Communities and Local Govt speakers. A further conference is planned when changes to consumer regulation unfold for consultation.
Yvonne also undertakes board governance reviews, regulatory compliance assessments, equality and diversity assessments, facilitation of Board, Charity and Tenant awaydays, confidence building, influencing skills training, 360-degree assessments and appraisals for Board and Tenants/groups, customer insight, developing community groups into housing associations, data analysis, complaint mediation and much more!
Yvonne runs conferences and training for residents, a membership website www.tenantadvisor.net and a performance group for involvement staff.
Yvonne runs the programme for Board Excellence in Governance for the Housing Diversity Network. Yvonne is a a Board Member of 2 community based HAs - Cobalt Housing and Steve Biko HA
She loves to work hard and play hard. Her hobbies include watching welsh rugby, travel and lots and lots and lots of socialising.
@ yvonnehousing @yvonne_hello