03 Mar 2021 | Online
10:00am - 15:00pm
Agenda: Download PDF

Event prices

Private Sector

£345 +VAT

Public Sector

£195 +VAT £145* +VAT

*If registering more than 1 place

Our events are CPD certified. This event is equivalent to 3 CPD points. A certificate is available on request post-event to all attendees.
Overview

The Social Housing White Paper and Building Safety reforms necessitate the development of a successful resident engagement strategy going forwards. It will also be an essential requirement under the new Social Housing Regulator.

This new world of social housing places much greater emphasis upon safety as well as ensuring that residents are at the heart of decision-making. However, finding the right communication channels to disseminate information and engage with residents can be very challenging – particularly during the pandemic.

Non-compliance with new standards will result in unlimited fines along with reputation-damaging publication of results. Housing providers must act now to develop their approach to resident engagement and ensure they are putting the right measures in place.

Join us to understand how to best develop your resident engagement strategy. You will get an up-to-date brief on the latest reforms the social housing sector faces, explore good practice from providers with successful engagement strategies in place and understand the best way to rebalance the landlord-tenant relationship.

Confirmed Speakers Include:

  • Sarah Dicker, Head of Social Housing Regulation, Ministry of Housing, Communities & Local Government
  • Sarah Carpenter, HEO - Social Housing Regulation, Ministry of Housing, Communities & Local Government
  • Yvonne Davies, Managing Director, Scrutiny & Empowerment Partners Ltd
  • Joyce Ward, Chair, Resident Board Partnership, Sovereign Housing
  • Eamon Mcgoldrick, Managing Director, National Federation of ALMOs
  • Anne-Marie Bancroft, Customer Engagement Manager, Salix Homes
  • Aasia Nisar, Head of Resident Engagement, Sovereign Housing
  • Monica Barnes, Chair - Resident Strategy Group, Optivo
  • Further speakers to be announced

Learning Objectives

  • Explore what the new Social Housing Regulator will mean for the landscape of tenant engagement
  • Understand the change in relationship between providers and customers
  • Develop a knowledge of how to demonstrate to the regulator that you have sought out best engagement practice
  • Review what effective resident engagement actually looks like
  • Ensure your organisation's strategies, policies and procedures continue to be of the best of practice in engaging with tenants over the pandemic

About the Event

Due to current uncertainty surrounding live events and restrictions around social distancing, this event will now take place online. As a delegate you can expect:

  • High quality and timely content as you would expect in a face-to-face event
  • Facilitated Q&A and panel discussions to put your questions to expert speakers
  • Access to recordings from all conference sessions post-event
  • Scheduled breaks throughout the day to minimise screen fatigue
  • CPD accreditation on request for all registrants
  • Delivered via Zoom, an accessible and user-friendly platform
Agenda
10:00

Chair's Introduction

10:10

Keynote: A National Update on Key Social Housing Reforms

  • Explore what the new Social Housing Regulator will mean for the landscape of tenant engagement
  • Understand the key emphases in the Social Housing White Paper on tenant engagement

Sarah Dicker, Head of Social Housing Regulation, Ministry of Housing, Communities & Local Government

Sarah Carpenter, HEO - Social Housing Regulation, Ministry of Housing, Communities & Local Government

10:40

A new world for Social Housing: Rebalancing the landlord-tenant relationship

  • Understand the change in relationship between providers and customers
  • Effectively demonstrating to the regulator that you have sought out best engagement practice
  • Exploring the need to tailor engagement opportunities to residents needs and interests
  • Take home lessons from the Together with Tenants programme

Eamon Mcgoldrick, Managing Director, National Federation of ALMOs

Anne-Marie Bancroft, Customer Engagement Manager, Salix Homes

11:30

Morning Break

12:00

Engagement over the coronavirus pandemic: A new relationship for a new normal

  • Understand best practice measures in engaging with tenants over the pandemic
  • Crisis, Internal & Customer Communications: How different communications must be utilised for audiences in context of the pandemic

Yvonne Davies, Managing Director, Scrutiny & Empowerment Partners Ltd

12:30

Lunch

13:30

Developing an effective resident engagement strategy

  • What does effective resident engagement look like?
  • Explore good resident engagement practice from differing organisations
  • One size fits all?: Tailoring your approach to different tenants needs

Aasia Nisar, Head of Resident Engagement, Sovereign Housing

Joyce Ward, Chair, Resident Board Partnership, Sovereign Housing

Monica Barnes, Chair - Resident Strategy Group, Optivo

14:30

Building safety & Resident Engagement

  • Communication, Communication, Communication: Ensuring safety information is made available in the clearest, most accessible way
  • Review best practice in sharing safety information & reviewing the best channels to ensure safety concerns are heard
15:00

Chair's Summary of Day & Event Close

 

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Please note that all speakers and the agenda are subject to change without notice.